Salesforce Insights in 5 Minutes·Issue #197·For everyone
85% of Customers Have Tried Agentforce, But Demand Hasn't Picked Up. Why?
Agentforce's numbers look huge on paper - 29,000+ paid deals, $1B+ in AI revenue, and nonstop marketing push from Salesforce. But a closer look tells a different story. An Oppenheimer survey found almost 90% of customers have tried or deployed it, yet nearly half are still stuck in testing or pilot mode. Trying it out isn't the same as fully adopting it, and right now, most companies aren't ready to go all in. The big question: when will they actually commit?
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